Three simple steps to see where your order is.

We use 17track.net as our universal tracking portal because a single tracking number sometimes passes through several carriers on its way to you — ocean freight, customs, last-mile courier. 17track aggregates all of them into one clean timeline.

01

Visit 17track and paste your tracking number

Open 17track.net — or use the quick tracker at the top of this page. Enter the tracking number from your shipment confirmation email.

02

View the full shipping timeline

You'll see every scan from origin to destination. Use the language switcher in the upper-right corner to change languages, or click through to the carrier's own tracking page for the full detail.

Two paths. Chosen to match your order.

Every Vakkerlight fixture ships via one of two carefully engineered routes. For most of our United States customers — unless you've paid for an expedited upgrade at checkout — your order will travel by Standard Shipping, our flagship route that balances cost, care, and reliability.

From our workshop, to a port, to you.

Here's what happens after you place your order:

A Standard-size fixtures — FedEx or UPS

Ceiling lamps, wall sconces, and table lamps that fit within normal courier dimensions are delivered via FedEx or UPS Ground from our California warehouse. You'll receive a tracking number and can simply wait at home for your fixture to arrive.

B Oversized fixtures — Truck freight (LTL)

For large chandeliers, long linear fixtures, and any piece exceeding standard courier dimensions, we switch to less-than-truckload (LTL) freight. After customs clearance, our California team schedules a local trucking company to deliver directly to you.

Direct from Asia, when time matters.

If you've paid for our Express Shipping upgrade at checkout, your fixture skips the ocean. It leaves our Asia facility within 1–3 business days and arrives at your door via commercial air courier — FedEx, UPS, or DHL, depending on route availability — in 5–10 business days total.

The most likely answer: it's still at sea.

If your tracking number returns "No information available" or "Not found," please don't worry. In nearly every case, this simply means your order is still aboard the container ship crossing the Pacific.

Here's why this happens: commercial ocean freight typically does not generate detailed tracking events during the 20–35 day voyage. Tracking only becomes active once the container reaches a US port, begins customs clearance, and is handed off to the last-mile courier (FedEx, UPS, or freight truck).

Oversized fixtures get their own wooden crates.

For chandeliers, long linear pendants, and any fixture exceeding standard packaging dimensions, we manufacture custom wooden crates sized specifically to the piece. These are not stock boxes — they are built, piece by piece, around your fixture.

Each crate is engineered to:

• Absorb container handling impact during multiple stages of loading, ocean transit, and unloading.
• Control internal humidity to protect metal finishes and delicate components during ocean travel.
• Accept forklift handling at every touchpoint — ports, customs, warehouses, and final delivery.
• Protect finishes and surfaces with internal padding sized to the fixture.

We would rather absorb the additional crating cost than risk your fixture arriving anything less than perfect.

First — don't panic. Every case has a solution.

Shipping damage is rare but not unheard of. If your fixture arrives damaged, missing parts, or with a visible defect, please follow these steps — it will dramatically speed up your resolution.

A What to do — within 72 hours of delivery

1. Photograph the outer packaging before unpacking — especially any visible damage, crushing, or piercing.
2. Unpack carefully and photograph the fixture from multiple angles, with close-ups of any damage or defect.
3. Note any missing or broken components using the packing list included in your shipment.
4. Email our support team at info@vakkerlighting.com with your order number, the photographs above, and a brief description.

B What we'll do — within 24 hours of your email

A dedicated specialist will review your case and reply with one of three outcomes, depending on what best resolves your situation:

• A full replacement fixture shipped at our cost.
• Replacement parts if only a single component is affected (often faster than a full replacement).
• A full refund if a replacement is not feasible or if you prefer.

We handle every case ourselves. You will not be redirected to an outside warranty office, put into a support queue, or asked to pay return shipping for our error.

A word to designers, hoteliers, and developers.

If you're planning to order Vakkerlight fixtures in volume — for a hospitality build-out, a multi-unit residential project, or a design showroom — we have a sincere piece of advice:

Here is the honest reason we recommend this:

• International freight in both directions is expensive. If a bulk order of 30 fixtures isn't quite right for your project, returning them costs significantly more than shipping them to you.
• Specifications on paper don't fully communicate a fixture. A single sample in your actual space — with your actual lighting, your actual ceilings, your actual dimmers — tells you everything a 3D render cannot.
• Our goal is a long partnership. A 100-fixture order that delights you is worth far more to us than a 100-fixture order that ends in a return.

Every customer. Every order. Every time.

• 24-hour response on every email and phone inquiry — 7 days a week, holidays included.
• Proactive updates during any exceptional shipping situation. If your order is delayed, you hear about it from us first, not from you writing in.
• Real people, not chatbots — every support case is reviewed by a specialist.
• Direct authority to resolve. Our support team has full authority to issue refunds, dispatch replacements, arrange special logistics, and waive re-shipping fees. No multi-level approvals. No runaround.

! A sincere note about resolution

If something goes wrong with your order — a late delivery, a damaged item, a billing discrepancy — please reach out to us first.

Negotiation is always faster than escalation. We can typically resolve an issue within 24 to 72 hours. A bank chargeback or payment dispute, by contrast, initiates a formal process that takes 4 to 8 weeks — during which neither party can act freely. The outcome is nearly always worse for both sides than a direct conversation would have produced.

We have helped thousands of customers through their shipping journeys — across oceans, customs, last-mile couriers, and the occasional unexpected problem. We will help you, too. You only have to ask.