Vakkerlight · Customer Support
We're Here
to Help
Handcrafted lighting deserves thoughtful service. Whether you have a question about a product, need help with an order, or want to enquire about a custom piece — our team is ready. Email and live chat are staffed 7 days a week; phone support runs Monday to Friday.
Phone
+1 800-715-2593
Mon–Fri, 9:00 AM – 9:00 PM ET
Email
info@vakkerlight.com
7 days a week · reply within 1 business day
Live Chat
Chat instantly on our website
Mon–Sun, 9:00 AM – 9:00 PM ET
Address
1520 Caton Center Dr. Suite L-M
Baltimore MD 21227 · Operated by Vakkerlight Inc.
Email & Live Chat · Open now
Phone · Open now
Phone: Mon–Fri · Email & Live Chat: Mon–Sun · 9 AM – 9 PM ET
Get in Touch
Send Us a
Message
Use the form to reach us directly. For order-related enquiries, please include your order number and clear photos where applicable — this helps us resolve your request faster.
🕑 Support Hours (ET)
✉️ Email
Mon – Sun
9 AM – 9 PM
💬 Live Chat
Mon – Sun
9 AM – 9 PM
📞 Phone
Mon – Fri
9 AM – 9 PM
Live Chat
Available on our website
Mon–Sun, 9:00 AM – 9:00 PM ET
Address
1520 Caton Center Dr. Suite L-M
Baltimore MD 21227, USA
Baltimore MD 21227, USA
Operated by Vakkerlight Inc.
Prefer to reach us any day? Email and live chat are staffed 7 days a week, 9 AM–9 PM ET. Phone lines are open Monday to Friday — for weekend enquiries, email or live chat is the fastest way to reach us.
Returns & Exchanges: Eligible items may be returned or exchanged within 60 days of delivery in accordance with our Return & Refund Policy. If your order arrives damaged or defective, please contact us immediately with photos and your order number.
Send a Message
Our team will review your enquiry and respond as soon as possible — usually within one business day.
⚡
Fast response
Within 1 business day
↩️
60-day returns
Easy & hassle-free
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How We Can Help
Whatever You Need,
We're Ready
From product questions to custom project enquiries — our team covers every aspect of your Vakkerlight experience.
Order Support
Questions about shipping, tracking, or delivery? We'll look up your order and provide a clear update immediately.
Returns & Exchanges
Eligible items may be returned or exchanged within 60 days. Contact us with your order number and photos for a smooth process.
Installation Help
Not sure how to install your fixture? Our team provides step-by-step guidance and can produce a custom assembly video on request.
Custom Lighting
Interested in a bespoke fixture? We offer free 3D design drawings within 24 hours — no deposit required to explore your concept.
Product Advice
Unsure which fixture fits your space? Share your room dimensions and style and our team will recommend the ideal option.
International Orders
We ship worldwide. Our team can advise on voltage compatibility, plug types, delivery timelines, and import considerations for your region.
Common Questions
Frequently Asked
Questions
Quick answers to the questions our support team receives most often.
What are your support hours?
Email and live chat are available 7 days a week (Mon–Sun), 9:00 AM – 9:00 PM ET. Phone support is available Monday to Friday, 9:00 AM – 9:00 PM ET. If you reach out by phone over the weekend, please email info@vakkerlight.com or use live chat instead — we'll reply within one business day.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use this to track your delivery directly on the carrier's website. If you haven't received a tracking email, please contact us at info@vakkerlight.com with your order number.
My order arrived damaged — what should I do?
Contact us immediately at info@vakkerlight.com with your order number and clear photos of the damage. We'll arrange a replacement or refund at no cost to you. Please retain the original packaging until the issue is resolved.
What is your return and exchange policy?
Eligible items may be returned or exchanged within 60 days of delivery. Items must be in original condition and packaging. Custom-made fixtures are non-returnable unless defective. Contact our team to initiate a return and we'll guide you through the process.
How long does delivery take?
Standard delivery to the US typically takes 4–6 weeks for non-stock items. US in-stock items ship within 3–7 business days. International delivery timelines vary by destination. We'll confirm your estimated delivery date when your order is placed.
Can I get a custom lighting fixture made?
Yes — our custom programme is available for residential and commercial projects of any scale. We provide free 3D design drawings within 24 hours, with no deposit required to begin. Contact us with your brief to get started.
Are your fixtures compatible with my country's voltage?
All Vakkerlight fixtures are rated AC 110–240V and are compatible with both North American and international electrical systems. The correct bulb base is automatically matched to your shipping address. For Japan (100V) or unusual installations, contact us before ordering.
Free Service
3D Lighting Design
Free 3D visualisation within 24 hours. No deposit required to see your design.
Learn More →
Custom Programme
Bespoke Lighting
Custom fixtures for residential, hospitality, and commercial projects worldwide.
Explore →
Guide
Size & Installation Guide
Professional sizing formulas and room-by-room installation tips for every fixture type.
Read Guide →
Guide
Global Plug Guide
Plug types, voltage standards, and adapter requirements for every major region.
View Guide →
Trade
Trade Account
Apply for a verified trade account and unlock up to 35% discount on all orders.
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Collection
Browse All Lighting
Chandeliers, pendants, wall lamps, ceiling lights, and more — free US shipping available.
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