Probleemloos retournerenErvaar zorgeloos winkelen met ons 60-dagen retour- en omruilbeleid.
Let op maattolerantie:Alle afmetingen worden handmatig gemeten en kunnen licht afwijken. Een afwijking van 1-2 cm valt binnen de normale waarden.
Terug naar school, terug naar stijl!Ontvang 15% korting op je favoriete verlichting met code BASC15!
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We zijn er om je te helpen als je vragen hebt of advies nodig hebt:
We kunnen niet garanderen dat alle producten perfect zijn, maar we kunnen wel een perfecte after-sales service bieden. Als de goederen tijdens het transport beschadigd zijn of kwaliteitsproblemen hebben, maak je dan geen zorgen, neem contact op met onze online ondersteuning of after-sales service: info@vakkerlight.com , info@vakkerlighting.com of door het onderstaande formulier in te vullen en we nemen zo snel mogelijk contact met u op.
We zullen u binnen 12 uur antwoorden en een bevredigend onderhandelingsplan verstrekken.
Onze kantoren bevinden zich in de Verenigde Staten en het Verenigd Koninkrijk en onze fabrieken bevinden zich op het vasteland van China.
We bieden een retourbeleid van 60 dagen. Als je binnen 60 dagen na ontvangst van het pakket problemen ondervindt, ondersteunen we retour en ruilen.
Vakkerlight · Customer Support
We're Here to Help
Handcrafted lighting deserves thoughtful service. Whether you have a question about a product, need help with an order, or want to enquire about a custom piece — our team is ready. Email and live chat are staffed 7 days a week; phone support runs Monday to Friday.
Phone: Mon–Fri · Email & Live Chat: Mon–Sun · 9 AM – 9 PM ET
Get in Touch
Send Us a Message
Use the form to reach us directly. For order-related enquiries, please include your order number and clear photos where applicable — this helps us resolve your request faster.
1520 Caton Center Dr. Suite L-M Baltimore MD 21227, USA
Operated by Vakkerlight Inc.
Prefer to reach us any day? Email and live chat are staffed 7 days a week, 9 AM–9 PM ET. Phone lines are open Monday to Friday — for weekend enquiries, email or live chat is the fastest way to reach us.
Returns & Exchanges: Eligible items may be returned or exchanged within 60 days of delivery in accordance with our Return & Refund Policy. If your order arrives damaged or defective, please contact us immediately with photos and your order number.
Send a Message
Our team will review your enquiry and respond as soon as possible — usually within one business day.
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Fast response
Within 1 business day
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60-day returns
Easy & hassle-free
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How We Can Help
Whatever You Need, We're Ready
From product questions to custom project enquiries — our team covers every aspect of your Vakkerlight experience.
Quick answers to the questions our support team receives most often.
What are your support hours?
Email and live chat are available 7 days a week (Mon–Sun), 9:00 AM – 9:00 PM ET. Phone support is available Monday to Friday, 9:00 AM – 9:00 PM ET. If you reach out by phone over the weekend, please email info@vakkerlight.com or use live chat instead — we'll reply within one business day.
How do I track my order?
Once your order ships, you'll receive a tracking number by email. You can use this to track your delivery directly on the carrier's website. If you haven't received a tracking email, please contact us at info@vakkerlight.com with your order number.
My order arrived damaged — what should I do?
Contact us immediately at info@vakkerlight.com with your order number and clear photos of the damage. We'll arrange a replacement or refund at no cost to you. Please retain the original packaging until the issue is resolved.
What is your return and exchange policy?
Eligible items may be returned or exchanged within 60 days of delivery. Items must be in original condition and packaging. Custom-made fixtures are non-returnable unless defective. Contact our team to initiate a return and we'll guide you through the process.
How long does delivery take?
Standard delivery to the US typically takes 4–6 weeks for non-stock items. US in-stock items ship within 3–7 business days. International delivery timelines vary by destination. We'll confirm your estimated delivery date when your order is placed.
Can I get a custom lighting fixture made?
Yes — our custom programme is available for residential and commercial projects of any scale. We provide free 3D design drawings within 24 hours, with no deposit required to begin. Contact us with your brief to get started.
Are your fixtures compatible with my country's voltage?
All Vakkerlight fixtures are rated AC 110–240V and are compatible with both North American and international electrical systems. The correct bulb base is automatically matched to your shipping address. For Japan (100V) or unusual installations, contact us before ordering.
