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Nutzen Sie diesen Text um die Fragen Ihrer Kunden möglichst ausführlich zu beantworten.

Nutzen Sie diesen Text um die Fragen Ihrer Kunden möglichst ausführlich zu beantworten.

We accept the following payment methods for your convenience:

• Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
• PayPal
• Apple Pay
• Google Pay

All transactions are securely processed to ensure your safety and privacy.

Yes, you can cancel or modify your order within 24 hours of placing it. Please contact our customer service team at by email:info@vakkerlight.com as soon as possible. After 24 hours, your order may already be processed, and changes may not be possible.

We offer worldwide shipping. Delivery times and costs vary depending on the destination. Please check the shipping options at checkout for the most accurate information on availability and fees.

Our estimated shipping times are as follows:

Most orders are received in 4-6 weeks from order to delivery. 

United States and Canada

FREE shipping for any order.

Shipping time with UPS. Door to door You do not need to pay import duties） 

Orders are typically received in 28-40 days Canadian customers/ in 20-30 days American customers from date of order.

Australia

FREE shipping for any order.

Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

All our products are made or assembled to order. Please refer to each product description lead time as certain items are made to order and can take up to 12 weeks.

Europe region

Shipping time with China Post Air Parcel 25-50 days or EMS 5-20 days + handling time.

At present, we deliver to the following countries: United Kingdom, Germany, Belgium, Netherlands, France, Denmark, Austria, Italy, Greece, Sweden, Cyprus, Croatia, Spain, Turkey, Czech Republic, Hungary, Romania, Poland, Norway, Finland, Croatia, Slovenia, Switzerland, Ireland, Portugal, Estonia , Cambodia, Hong Kong, Israel, Indonesia, Kazakhstan, Kyrgyzstan, Laos, Lebanon, Mongolia, Philippines, Pakistan, Vietnam, Cambodia, India.

Free shipping for any order.

Shipping time with Royal Mail Or UPS. Orders are typically received in 28-60 days from date of order.（Door to door You do not need to pay import duties）.

UAE United Arab Emirates / Bahrain /Kuwait (China-Middle East air or sea express line express 10-35 days).

RUSSIA (China-Russia Special Line Express 10-30 days).

If your country is not listed please email us info@vakkerlighting.com and ask for shipping rate to your specific country.

Please note that these are estimated delivery times, and delays may occur due to customs processing or unforeseen circumstances.

Please refer to our Shipping policy for details.

Once your order is processed and shipped, you will receive an email with your tracking number. You can use this number to track your package on our website or the carrier’s website.

We want you to love your Vakkerlight purchase! If you are not satisfied, you may return your item within 60 days of receipt for a refund or exchange. The item must be in its original condition and packaging. Please note that shipping fees are non-refundable.

To initiate a return, contact our customer service team at Our Email: info@vakkerlighting.com. for instructions.

Please refer to our Refund policy for details.

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5–10 business days and applied to your original payment method.

Yes, we offer exchanges on items within 60 days of delivery, provided the item is in its original condition. Please contact us to arrange the exchange.

Yes, all of our lighting fixtures come with detailed installation instructions and necessary hardware. However, for more complex installations or to ensure safety, we recommend professional installation.

Yes, all Vakkerlight products come with lifetime warranty on all products covering defects in material and workmanship under normal use. Please note that this warranty does not cover damage due to improper installation, misuse, or accidents.

Our products are crafted from a variety of high-quality materials, including glass, metal, wood, and crystal, depending on the design. Each product page includes specific details on the materials used.

Yes, Vakkerlight offers customization services for select products. If you're interested in customizing a lighting fixture, please contact us with your specifications, and we will work with you to create a design that meets your needs.

Yes, we provide special pricing for bulk purchases, commercial projects, and trade professionals. For inquiries about bulk orders or trade accounts, please reach out to our team at Our Email: info@vakkerlighting.com

You can reach our customer service team via email at Our Email: info@vakkerlighting.com. or through our online contact form. We strive to respond to all inquiries within 24–48 hours.

Yes, we offer live chat support during business hours. You can find the chat icon on the bottom right corner of our website for instant assistance.

Yes, we regularly offer promotions and discount codes. To stay updated on the latest deals, sign up for our newsletter or follow us on social media.

No, only one discount code can be applied per order. However, we encourage you to take advantage of the best available offer at the time of your purchase.

Yes, all of our lighting fixtures are certified to meet the safety and compliance standards of the regions they are shipped to, including SAA/UL/ETL/CE/CSA Certifications and RoHS certifications.

Many of our lighting fixtures are compatible with LED bulbs, which are energy-efficient and long-lasting. We recommend using LED bulbs to save energy and reduce your carbon footprint.