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Talk to us

At vakkerlight.com, we take pride in delivering friendly and efficient customer service. Our team of dedicated support professionals is available round-the-clock,7*24, ensuring that help is never far away. Should you encounter any issues or dissatisfaction, we urge you to connect with us first. Our commitment is to listen to your concerns attentively and work diligently towards a satisfactory resolution. Prior to initiating a credit card chargeback, if our proposed solution falls short of your expectations, you have the option to contact your credit card company. Your satisfaction remains our utmost priority, and we are dedicated to ensuring that your experience with us is nothing less than exceptional.

Contact us

We're here to help if you have any questions or need advice:

While we cannot guarantee absolute perfection in every product, we can assure you of impeccable after-sales service. Should your items sustain damage during transportation or exhibit quality issues, rest assured, there's no need to worry. Simply reach out to our online support or contact our dedicated after-sales service teams at info@vakkerlight.com or info@vakkerlighting.com. Alternatively, you can fill out the form below, and we'll promptly get back to you.

Expect a response within 12 hours, accompanied by a comprehensive negotiation plan tailored to your satisfaction. Our customer-centric approach includes a 30-day return policy. If you encounter any issues within 60 days of receiving your package, we fully support return and exchange options. Your contentment is our priority.

Get in touch

Nosso endereço

US office+1 636-486-66681520 Caton center Dr. Suite L-M, Baltimore MD 21227
This address does not accept any returns.If you have any returns, please contact the support team to receive instructions on how to proceed.
CN factory+86 158 8988 8969 (wechat)Area J, Kaiyuan Lighting City, Guzhen Town, Zhongshan City, China

Horário de funcionamento

Monday to Sunday: 10am to 6pm
Saturday: 10am to 4pm
Sunday: 12am t0 4pm
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