Green Shipping Protection

Shipping & Protection

Green Shipping Protection

Every order can be covered by our logistics insurance and delivery guarantee — giving you complete peace of mind from checkout to installation.

Theft Coverage
Real-Time Tracking
Damage Compensation
On-Time Delivery

Overview

What is Green Transportation?

Green transportation combines two core services — logistics insurance and a delivery guarantee — to protect your purchase at every stage of its journey.

From the moment your order leaves our facility to the moment it arrives at your door, you are covered against loss, damage, delay, and theft. We always strive to provide you with a high-quality service — no matter the situation.

Our goods-in-transit insurance policy is designed to give you exact protection against the risks that can occur during transportation — from theft and accidents to weather damage and mishandling.

Coverage applies across the entire supply chain, from our warehouse to your address, ensuring your lighting fixtures arrive safely and in perfect condition.

Coverage Details

Our Goods in Transit Insurance Includes

Theft of Goods
Full coverage in the event your parcel is stolen at any point during transit — from our warehouse to your delivery address.
Loss or Damage of Goods
Compensation for goods that arrive damaged or are lost in transit, including structural damage to packaging or fixtures.
Transit Accidents
Protection against any accidents that occur while your order is in transit, including vehicle accidents, loading mishaps, and handling errors.

Protection Scope

This Protects the Insured Against

Damage resulting from accidents — including fire, water damage, infestation, adverse weather conditions, and vandalism

Loss of products while in transit — whether through misrouting, misdelivery, or disappearance during shipment

Damage from items being dropped during loading, unloading, or falling off the delivery vehicle

Theft or attempted theft at any point in the supply chain, from warehouse dispatch to final-mile delivery

Delivery Guarantee

Our Commitment to You

Our delivery guarantee is a commitment between Vakkerlight and our logistics partners to ensure every order arrives accurately, on time, and in perfect condition.

01
On-Time Delivery
We commit to delivering your goods within the agreed timeframe. Your order will not experience unexplained delays beyond what is communicated at checkout.
02
Real-Time Tracking
Track your shipment at any time. We provide live status updates so you always know exactly where your order is in the delivery process.
03
Safe Delivery
If goods are damaged or lost in transit, we take full responsibility for compensating you — so you are never left out of pocket.
04
Direct Support
If your package arrives with any issues, contact us directly. Our team will manage your insurance claim on your behalf — no need to contact the insurer yourself.
Powered by OrderArmor Buyer Protection
Buyer Protection is a value-added service offered by OrderArmor. For eligible orders, opting in at checkout or the cart page guarantees safe delivery of your package by protecting against loss, damage, and delay.
Please do not purchase Buyer Protection as a stand-alone item

Optional Coverage

Don't Need Green Shipping Protection?

We include shipping insurance with each order by default. If you prefer not to add coverage, you can easily remove it before or after checkout by following these steps.

1
Open your shopping cart
Before completing checkout, review the items in your cart. You will see "Green Shipping Protection" listed as an optional add-on item.
2
Locate the Green Shipping Protection toggle
Find the Green Shipping Protection option in your cart. It will be displayed alongside your products with a toggle or checkbox.
3
Deselect or remove the protection
Click to uncheck or toggle off "Green Shipping Protection." The item will be removed from your order total before you proceed to checkout.
4
Already checked out? Contact our team
If you have already completed your order and wish to remove insurance, contact our customer support team and we will process an insurance refund for you.

Reference screenshots — how Green Shipping Protection appears in your cart

Cart with Green Shipping Protection enabled
Green Shipping Protection shown in cart
Toggle to remove shipping protection
Toggle or deselect to remove
Confirmation of removal
Confirmation after removal
Updated cart total
Updated cart total without insurance

Need Assistance?

Our Support Team is Here

If your package arrives with any issues — damage, missing items, or delays — please contact us directly rather than the insurance provider. We'll handle your claim and resolve it as quickly as possible.

Contact Support View Shipping Policy