We accept payment via Visa, Mastercard, PayPal.
Absolutely! Feel free to send us an email and we'd be happy to help you find what product is best for you.
Usually we guarantee that the stock of the goods on the shelves is sufficient.but the stock of some customized products and sizes exceeding the logistics limit will be set to 0. Please contact us to confirm the product inventory.
A: We are an internet business and for that reason we do not have a traditional bricks and mortar store to view our products. By eliminating these overheads we are able to offer prices far lower than traditional retailers who do.
Remember, Vakkerlight offers an a 30 day return policy for unwanted items so there is no risk.
All payments made on the Vakkerlighting website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
Yes, the invoice will be sent with the goods
In most countries and regions, we provide free ems express for over US $ 50. Shipping time: 25-50 days. If you want to get the goods you bought faster, we can provide commercial express delivery (DHL, UPS, etc.), of course, you need to pay extra for this. For more information about shipping, visit the shipping page or contact us.
Yes, all shipping costs include full insurance. Please ensure that you check your order in full as soon as you receive it. If there are any issues with the delivery received (e.g a product arrives damaged, your order isn’t as expected or you have any other issues) then please notify us within 14 days of delivery receipt.
All efforts are made to dispatch in stock items within 14 business working days from date of purchase. If your order is urgent call us for current stock availability and to confirm the current lead time before dispatch should the items not be in stock at the time of purchase. In stock orders placed and fully paid by 8am on those shipping days will be sent out in 3 days. Not including public holidays.
After the goods are shipped,We will provide you with the name of the express delivery company and tracking number by email. With this tracking number you can view a tracking summary which will list delivery information that has been captured at various scan points throughout your item's journey.
If you experience a problem, big or small, then we want to hear about it. We are here to help so just drop us a line at firstname.lastname@example.org and we’ll get back to you in a jiffy.
If there are any issues with the delivery received (e.g a product arrives damaged, your order isn’t as expected or you have any other issues) then please notify us within 14 days of delivery receipt. Please ensure that you check your order in full as soon as you receive it. If the item arrives in tip top condition but you decide that you just don’t like it anymore or have changed your mind then we offer a 30 day return policy on all items purchased from our website. Please contact us first and then return the item in unused, unmarked condition with full original packaging within 30 days for a full refund of goods only (delivery charge not refunded, including items shipped for free). Your cost of returning any product to us is not refundable.
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While every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and color’s reproduction is as accurate as photographic processes or a printed material allow. Please, note there may be color variations depending on the calibration and screen’s setting. As every of our product is hand-crafted, the possibility of slight variations in assembly and finishes may exist from one piece to another. The latter does in no way affect the quality, craftsmanship, aesthetic or function of the piece.
All of our products are in solid brass or are plated by dedicated artisans conscientious and knowledgeable in its craft. Copper and brass has a natural reaction of oxidizing when exposed to air giving it character and depth. Our products may develop a patina over time which is the natural and intentional process of our handmade products, not a manufacturing defect. We have applied a protective layer to our products to slow the oxidizing process. Should you remove the protective layer, we cannot be held responsible for the increase in copper oxidation. Do not try to take off the oxidation on the copper.
All of our products are decorative objects crafted by dedicated artisans. They are intended for indoor use only. We recommend keeping them in a dry place at indoor temperature. We recommend that the products be gently cleaned with a damp cloth. We are not responsible for damage caused by improper cleaning, the use of cleaning products or by improper use.
Full assembly instructions are provided in the box with each product. These stipulate if you require an electrician or more than one person for assembly.
It is recommended that the lighting fixtures be installed by a professional. We are not, in any way, responsible or liable under any circumstances for misfortunes and/or accidents that may occur due to improper use and/or installation of our products.
Please examine the condition of cartons before signing delivery receipts: our products are thoroughly inspected and carefully packed before leaving our facility. Should you receive products in a damaged condition apparent or concealed, claims for damage must be made against the carrier immediately. Keep all packaging materials.
Should visual inspection upon the receipt of shipment show damage, it must be noted on the delivery receipt and signed by both you and the driver. Failure to do so will result in the carrier refusing to honor your claim. Retain all packing materials and notify the carrier immediately that you wish an inspection report made, so you can proceed to make a claim against the carrier.
When damage is not apparent until the product is unpacked, and then a claim for concealed damages must be made immediately. Retain all packing materials and notify the carrier that you wish an inspection report made so you can proceed to make claim against the carrier.
We carefully inspect all of our products for any manufacturing defects or errors. Should you find fault with one of your products, please read the shipping section in the terms and conditions.