Customer Stories · Verified Reviews · Service Recovery

Reviews, Honestly.

Modern review systems are imperfect — they tilt toward extremes, capture moments rather than relationships, and rarely show how a problem ends. We display reviews from two independent platforms, invite your feedback openly, and treat every difficult review as the most useful one.

9–6ET phone support
Mon–Fri

50+Countries
shipped to

60Days to return
or exchange

$20Thank-you coupon
for on-site reviews

A Thank-You for Your Honest Review

Customers who leave a verified review on our product pages — at any star rating — receive a $20 thank-you coupon for a future order (one per customer).

$20 Coupon · On-Site Only

§ 01 · Live Customer Reviews

Two platforms, two roles.

We collect product reviews on our own pages through Judge.me — reviews from confirmed buyers carry a Verified badge — and we invite you to share your service experience on Trustpilot, the independent third-party platform. Both are open to every voice.

Want to share your experience on Trustpilot?
Click the button below — it takes about a minute, and it lives on the public record.

Reviews on Trustpilot are not part of our on-site thank-you gift program — those reviews remain unincentivised, in keeping with Trustpilot's platform guidelines.

§ 02 · Why Vakkerlight

Built for the long bill, not the day's price.

From material selection to final delivery, every decision we make answers one question: will this make a beautiful, lasting difference in someone's home?

Solid Brass & Natural Materials

Brass, alabaster, travertine and other natural materials — so every piece shows its own grain and veining.

Made for Your Order

Most pieces are made to order, with custom finishes, sizes and voltages available on request.

Transit Damage Covered

If an item arrives damaged, send photos within 7 days of delivery and we'll provide a resolution — typically a free replacement of the damaged part or item, at our cost.

Real People on the Phone

Call us Mon–Fri, 9 AM–6 PM ET, or email any time.

60-Day Returns

Return uninstalled items in their original packaging within 60 days of delivery.

If we ever let you down — please tell us first.

If something isn't right, email or call us (Mon–Fri, 9 AM–6 PM ET) and we'll work with you on a fix.

If you have already left a one or two-star review — that does not close the door. Reach out to info@vakkerlight.com or +1 800-715-2593, mention your review, and a senior member of our team will personally read your case from the beginning. We will not ask you to take down the review as a precondition. If we make it right, you can decide whether you want to update what you wrote.

§ 05 · Share Your Story

Write what you actually think — we'll thank you for it.

Honest reviews — favourable, critical, or anywhere between — all receive the same $20 on-site thank-you coupon, whatever the star rating.

A Recent Voice From Trustpilot

Your words help future customers choose with confidence — and help us keep improving. Here's how to share your experience:

Visit the product page of the item you purchased on our website, scroll to the reviews section, and click "Write a Review."

Share photos if you can — reviews with photos of the fixture in your actual space are especially helpful for other shoppers.

You'll receive your $20 thank-you coupon by email after your review is published.

Where to Share Your Review

Choose the platform that fits — only on-site reviews qualify for the thank-you gift program.

Vakkerlight.com (Judge.me)

Receives the $20 thank-you coupon

›

Trustpilot

Independent · No incentive

›

The thank-you program runs only on Vakkerlight's own product pages (Judge.me). Trustpilot reviews remain unincentivised, in keeping with Trustpilot's platform guidelines.

§ 06 · Related Resources

Pages worth a second look.

If you are doing due diligence before placing your first order — exactly the right thing to do with any unfamiliar online retailer — the resources below cover everything you might want to verify, alongside the programmes our customers most often ask about.

Due Diligence

Why Vakkerlight is Legitimate

Company registration, business address, the people behind Vakkerlight, and how to verify everything independently.

Help & Support

Support Center

Installation help, order questions, and what to do if an item arrives damaged.

View Details

Designers · Builders · Hoteliers

Trade Account

Trade pricing for designers, builders and hospitality projects.

Apply Now

Multi-Fixture Projects

Whole-House Design

Planning several rooms at once? Send us your plans and we'll help you choose sizes and fixtures.

Book Consultation

Pre-Order Visualisation

3D Preview

See any fixture rendered in your actual room dimensions, ceiling height, and finish palette before you commit.

Try It

Custom Finishes & Sizing

Customisation

Custom finishes, chain lengths, sizes and specifications on many fixtures — ask us for a quote.

Browse Options

Logistics & Delivery

Shipping & Tracking

Sea-freight schedules, air-courier upgrades, customs handling, oversized-fixture logistics, and how to follow your order in real time.

Track Your Order

A question, a concern, or a story?

Whether you are considering your first order, sitting on a frustrating one, or have just finished a project you are proud of — we are here. Call us Mon–Fri, 9 AM–6 PM ET, or email any time — a real person on our team will reply.