Lava Rechargeable Table Lamp

If it is a product quality problem or transportation damage, we will provide free return and exchange services, ensuring a hassle-free experience for our customers.

Where do orders ship from?

Orders are fulfilled from one of the following locations, depending on the item:

• United States warehouse for eligible in-stock items

• 100,000 square feet Asian production base for made-to-order, customized, or supplier-direct items

The shipping origin for a specific product may vary depending on stock availability and product type.

Processing time

Estimated processing times are as follows:

• U.S. warehouse items: 1–5 business days

• Factory-direct items: 3–10 business days

Customized or made-to-order items may require additional production time.

Estimated delivery time

Estimated transit times are as follows:

• U.S. warehouse shipments: typically 3–7 business days after dispatch

• Factory-direct shipments: typically 2–5 weeks after dispatch

Please note that delivery times are estimates only and may vary due to carrier delays, customs clearance, weather, holidays, remote delivery locations, or other factors outside our control.

Need an item by a specific date?

If you need an order by a certain date, please contact us before placing the order so we can check availability and shipping options.

While we will do our best to assist, we cannot guarantee delivery by a specific date unless we have confirmed this with you in writing in advance.

Express shipping

Express shipping may be available for certain items and destinations at an additional cost.
Please contact us before ordering for a shipping quote.

Email: info@vakkerlight.com

Shipping charges

Shipping costs are shown at checkout based on the destination, item type, weight, and shipping method selected.

We may offer free shipping promotions on qualifying orders or destinations. Any such offer will be shown at checkout or on the relevant product page.

All prices on our website are listed in U.S. Dollars (USD) unless otherwise stated.

Customs duties, import taxes, and VAT

For international orders, customs duties, import taxes, VAT, and related clearance fees may apply depending on the destination country’s laws and import thresholds.

Unless otherwise expressly stated at checkout, these charges are the buyer’s responsibility.

If customs or the carrier requests additional information for clearance, the customer may need to cooperate by providing the required documentation or confirmation.

Address and delivery issues

Please make sure your shipping address and contact details are correct at the time of ordering.

If there is a delivery issue caused by an incomplete address, incorrect address, failed delivery attempt, refusal to cooperate with the carrier, or failure to collect a parcel when required, the customer may be responsible for any resulting additional shipping, storage, return, or redelivery charges.

We will do our best to assist in communicating with the carrier, but in some cases the recipient may need to contact the local carrier directly to arrange redelivery or pickup.

Returned, refused, or undeliverable parcels

If a parcel is returned to us because of:

• an incorrect or incomplete address,

• repeated failed delivery attempts,

• refusal of delivery,

• failure to pay applicable customs charges,

• or failure to collect the parcel from the carrier,

then any original shipping charges, return shipping charges, customs-related charges, and redelivery fees may be deducted from any eligible refund or charged before reshipment.

If the customer requests a refund for a returned parcel, the refund will be processed only after the parcel has been received back and inspected.

Non-delivery while in transit

Orders cannot be refunded solely because they have not arrived by a preferred date while they are still in active transit.

If a parcel is confirmed lost by the carrier, or if there is another verified shipping issue, we will review the case and provide assistance in accordance with our shipping and refund policies.

Shipping restrictions

We may be unable to ship certain items to some countries, regions, or remote areas due to carrier limitations, customs restrictions, local regulations, product size, or logistics constraints.

If we are unable to ship your order after it is placed, we will contact you to discuss available options.

Return policy

For information about returns, refunds, cancellations, and non-quality-related return shipping responsibility, please refer to our Return & Refund Policy:

Refund Policy:
https://vakkerlight.com/policies/refund-policy

PRODUCT CUT SHEET

Design with Confidence: Vakkerlight 3D Lighting Service

Take the guesswork out of lighting design. Whether for residential or commercial spaces, Vakkerlight’s innovative 3D Lighting Design Service lets you visualize and customize fixtures in a realistic 3D environment before you buy.

• Personalized Solutions: Custom arrangements tailored to your exact space.
• True-to-Life 3D: See how your fixtures will look before installation.
• Expert Support: Get 1-on-1 guidance from our design specialists.

Resources & Support:
Visit our [3D Lighting Design Service page] to learn more. Need 3D Max files or detailed product parameters? Email us at info@vakkerlight.com and our team will be happy to assist you.

Welcome to Vakkerlight's 3D Services page! We pride ourselves on offering comprehensive design support to meet all your lighting needs. If you require 3D drawings, CAD plans, or space design services, our experienced support team is here to help.