Return and Refund Policy
Last updated on May 30, 2023 at 9:00 am
Generally, there are two reasons for return:
1. If it is a product quality problem or transportation damage, we will provide free return and exchange services.
2. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange.
We are certain that you will adore your Vakkerlight.com order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.
Refund & Return Policy
We have a 60 day return and exchange policy, which means you have 60 days after receiving your item to request a return and exchange.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@Vakkerlight.com.We maintain offices across the globe, including in the United States, China, Hong Kong, and Germany, to better serve our international clientele. Should you require a comprehensive return address, our dedicated support team is readily available to assist you. Simply reach out to them, and they will promptly provide you with the full return address details tailored to your specific location, ensuring a smooth and hassle-free return process.
If your return is accepted, we’ll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We maintain several return addresses across North America to facilitate the return process for our customers. Prior to initiating a return, all customers are kindly requested to get in touch with us. This allows us to engage in a thorough discussion regarding the return plan tailored to your specific situation. We are committed to keeping our customers well-informed about the return process, ensuring a seamless and efficient experience.
Please note that shipping costs are non-refundable if we have fulfilled our delivery obligations, but refunds are available if the package is not shipped.
You can always contact us for any return and exchange question at info@Vakkerlight.com.
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.
And the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us to "info@Vakkerlight.com".
Eligible partial/full refund & replacement
- Any item not in its original condition, which means damaged or missing parts for reasons not due to our error.
- Any item is different from the item's description.
- Any item returned to the sender without being delivered.
- Any item hasn't been delivered within 90days.
All the cases above will be eligible for the partial/full refund and replacement.
Not Refundable
- Products that do not meet the 60-day return and exchange policy.
- Purchases over $5,000 (including $5,000),
- Customized products made according to customer's wishes.
- Misunderstanding of product listing despite clear indication of non-discounted items.
- Exclusions: If you paid shipping please note that shipping is non-refundable if we have fulfilled our delivery obligations, and refundable if the package is not shipped.
For items not eligible for return refunds, you will be responsible for your own return shipping costs. Shipping charges are non-refundable. And we will deduct up to 70% of the cost + service fee of your refund amount.
We do not accept any unregistered packages, any unregistered packages will be rejected.
Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.
Order Cancellation
Cancelling orders is only possible within 4hours after order confirmation. After this time, we cannot provide a refund. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.)
Return Policy
Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Our Returns Process
Step 1: Read our return policy above to determine whether your order qualifies to be refunded/returned.
Step 2: Submit an inquiry including your reason for return at info@Vakkerlight.com
Step 3: We confirm the refund amount you qualify for depending on your reason for return and items in your order.
Step 4: We provide the return address and shipment labelling instructions. If you do not follow our instructions, we cannot give you your refund.
Step 5: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. Please print out your order confirmation email and include it in the returning package.
Step 6: Notify us via email that you have sent your return and provide us with your tracking number if applicable.
Step 7: We will process your return within 3-5 business days of receiving your returned items.
Step 8: If it is shipped from our factory to the destination, you need to return the package to our factory.
If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Customer-Responsible Returns: Shipping Fee Guidelines
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:
1. The customer personally thinks the product does not meet expectations.
2. The customer personally thinks the size is too small or too large.
3. The customer personally thinks the color does not meet expectations.
4. The customer wants to return the product for personal reasons, such as a change of mind or no longer needing the product.
5. The customer ordered the wrong item or the wrong quantity.
6. The customer did not read the product description thoroughly and was surprised by features or specifications.
REFUND (IF APPLICABLE)
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.
If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:
Return Address:
Phone: +86 158 8988 8969
