Customer Care

1-Year Limited Warranty

Every Vakkerlight fixture is covered for one year from the day it is delivered against manufacturing defects in materials and workmanship.

1 yearCover from your delivery date
Materials & workmanshipManufacturing defects covered
1 business dayOur email reply target

What’s covered

Made right, or we make it right

If a fixture develops a manufacturing defect under normal residential use within a year of delivery, we’ll work with you to put it right.

  • Manufacturing defects in materials and workmanship, under normal residential use.
  • All fixtures sold on vakkerlight.com — including custom and made-to-order pieces.
  • Cover starts on the date your order is delivered and runs for one year.
  • When we confirm a defect, we arrange the right remedy — replacement parts, a repair or a replacement unit — decided case by case.

What’s not covered

Character, not defects

Natural materials and handwork make every piece a little different. These are part of the design, not faults.

  • Natural variation in alabaster, travertine, wood and rattan — veining, grain and colour differ from piece to piece.
  • Slight colour differences from on-screen images, and a dimension tolerance of ±1–2 cm.
  • Damage that happens after delivery, such as accidents, misuse, or alterations not made by us.
  • Installation or removal labour, and project delays.
  • Bulbs. Any bulbs included with your fixture are complimentary and for testing only, so they are not covered by this warranty. For everyday use, we recommend fitting a suitable branded bulb.

See Section 12 of our Return & Refund Policy for details on natural materials and tolerances.

How to make a claim

Four simple steps

  1. Email us

    Write to info@vakkerlight.com with your order number and the item.

  2. Show us the issue

    Attach photos or a short video of the problem, plus the product label if it has one.

  3. We confirm next steps

    We aim to reply within 1 business day and agree the remedy with you.

  4. Wait for your RMA

    Please don’t send anything back until we issue a Return Merchandise Authorization (RMA) number.

Did your order arrive damaged? Transit damage is handled separately from the warranty. Please report it as soon as possible after delivery, with photos of the item, the packaging and the shipping label — see Report a Damaged Item.

This warranty is in addition to your rights under local consumer law. Where local law gives you greater rights, those rights apply.

Questions about your fixture?

Our customer care team is happy to help with setup, care or anything that doesn’t look right.

Email info@vakkerlight.comCall +1 800-715-2593

Phone: Mon–Fri, 9 AM–9 PM ET. We aim to reply to every email within 1 business day.

Return & Refund PolicyShipping PolicyReport a Damaged ItemFAQs