ANSWERS TO YOUR QUESTIONS
WHAT SHIPPING METHODS ARE AVAILABLE?We provide a variety of SHIPPING METHODS (including but not limited to the following).
1. Global Postal Transportation (EMS)
2. Standard commercial express (UPS, FedEx, DHL, etc)
3. The third-party freight forwarding company (commercial courier company partner) transports to the destination.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?Most orders are received in 2-5 weeks from order to delivery.
Add a few days for custom orders.
DO YOU SHIP INTERNATIONALLY?We deliver within the countries around the world.
WHAT SHIPPING METHODS ARE AVAILABLE?The shipping method depends on the size of the package and the transport service provider we choose.In most cases, we use EMS air freight for global delivery.For oversized packages, we ship them to Europe by rail, and ocean freight to Oceania and North America.You can also pay extra fees to get commercial express (FebEx, UPS, etc) faster.
You can also visit the SHIPPING PAGE or contact us.
Note: During COVID-2019, EMS freight rates rose sharply, we ship all order to Europe by rail, and ocean freight to Oceania and North America.
WHAT PAYMENT METHODS ARE ACCEPTED?
We accept American Express, Mastercard, VISA, PayPal, and Google/Apple Pay for payments on the website.
We recommend that you choose Paypal payment, Paypal buyer protection policy, how to use Paypal for payment, you can click Paypal.com
IS BUYING ON-LINE SAFE?All payments made on the Vakkerlighting website are highly secure. Our website uses 128 bit SSL encryption technology and is certified level 1 PCI DSS compliant. This is the same level of encryption used by large banks to keep your information secure. As such you can rest assured that any information submitted on our site is secure.
Orders and Returns
HOW DO I PLACE AN ORDER?Placing an order at Vakkerlighting is very simple.
Let’s go through the process quickly.
- Once you find something you love, click the "ADD TO CART" button.
- When you're done adding items to your cart, click the "CART" button.
- Make sure you're happy with everything in your cart, and click "PROCEED TO CHECKOUT".
- Fill in your name, email, address, city, etc. We only use this info to ship your order.
- If have discount code,you can enter discount code and click apply.
- Click "CONTINUE TO SHIPPING" and then select yourshipping method and payment method and follow the instructions.
DO I NEED AN ACCOUNT TO PLACE AN ORDER?Orders can be placed without creating an account.
Of course I suggest you create an account. You can enjoy a better shopping experience.
HOW CAN I CANCEL OR CHANGE MY ORDER?If you cancel or modify your order, please contact us via email as soon as possible, as well as all methods of contacting us on the page.
HOW DO I TRACK MY ORDER?After the order is shipped, we will contact you by email, and the shipping method and tracking method will also appear in the email.
WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES?You can get our contact information on the contact page or footer.
We recommend that you contact me via email.
Of course, you can also call us or Messenger us.
Trading disputes and intellectual property issues
ABOUT INTELLECTUAL PROPERTY RIGHTS AND PATENTS?
The products we sell include some purchased products, and we will work hard to review the supplier qualifications.If the products we sell violate your intellectual property rights, please contact us.