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Return and Refund


Your Satisfaction is our Number One Goal. wish to deliver joy to your home, so our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come. To suit different occasions, we work out General Return and Defective Return, please match your occasions with either returns in the below, our experienced customer service staff will guide you through our easy return or exchange policy.


A few items can’t be returned, including:

  • Clearance items
  • Customized items
  • Offline purchase (items or parts unlisted on our website)
  • Items marked “Non-Returnable” on the product page

    Please note: Any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns centre.

    General Return

    Customers can initiate a return within 30 days of receipt. On the occasion that you receive an item that you just don't like or that doesn't match your decor or change your mind.

     All returned items must be in brand-new condition, uninstalled and/or non-assembled, unused, no pieces missing and with original tags and packaging. You are responsible for the return shipping cost on all items returned or exchanged for non-quality issues. We reserve the right to deduct the re-stocking fee from your refund when the returned item that is not considered to be in its original packaging/condition or damaged. You will be charged a minimum restocking fee of 15% of invoice total on all furniture returns.

     Defective Return

     To qualify for a defective return, one of the following must apply:

    -Item has a defect, or is faulty or malfunction
    -Incorrect item was received
    -Missing part(s)

     We recommend to check the items within 48 hours of receipt and report to our customer service as soon as possible. Please be sure to include the copy of your original order confirmation, confirm the item number & Qty of the defective item(s), provide photographs or video evidence clearly showing the problem. Depending on the situation, we will be responsible for refunds, an exchange or replacements according to your preference within 30 days of receipt. After 30 days, Vakkerlighting will make every attempt to rectify, however charges may apply. But manufacturer defects found after 30 days of receipt are directed to the manufacturer’s warranty.

     Supplement Terms

     1.Damaged merchandise includes items that have been damaged in route

    In order to assist you efficiently, we ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item&its packaging. Please see I Received a Damaged Item for further details, click here.

     2.Undeliverable and Refused Package

    If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges and handling fees.

     General Return Process

     Step 1 - Acquire authorization and instructions

     To begin the return or exchange process, please fill out a request form through the Return Portal. Our customer service representatives determine eligibility for refunds and exchanges and then a “Return & Exchange” authorization will be sent to you.

     Step 2 - Ship product back

     Once our customer service has approved your request, please initiate the return within 15 days by following our instructions. It’s better to use the shipping service providing tracking information as well as a signature, so delivery can be confirmed. If a return is shipped without a tracking number the customer will be liable if the item is lost by the carrier and no refund will be issued.

     Step 3 – Refund or exchange

     When we receive your return, we will inspect the item in 3-5 working days and then provide a replacement for an exchange or issue a refund.

     The refund will be made to the account that the funds were originally drawn from, namely the money will be sent back in the same way it was received. Please note that for credit card payment refund, please allow up to one billing cycle for your account to be credited. Please do not request a charge back from your credit card company during the return process. Due to the time it takes to resolve charge back disputes, it is usually better to be patient and wait for the return process to run its course. Or if an unusual delay occurs, feel free to contact us for assistance.

    Return My Order

    To start your return,you can either log into your account or enter the order number, and the email address you provided during your purchase.

    Login order page

    It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact


    Last Update on 6/May/2020,12:09 PM